Important: By using play2, you agree to this Privacy Policy. Please read it carefully in full.
1 Introduction & Scope
Play2 (referred to as the "Platform", "we", or "play2") is a trusted online gaming platform for users in Bangladesh. Protecting your privacy is not just a legal obligation for us — it is a core part of who we are.
This privacy policy applies to play2's website, mobile app, and all associated services. When you register, log in, or use any service on play2, you are subject to this policy. This policy covers the following in detail:
- What personal information we collect.
- How that information is used and for what purposes.
- Who your information may be shared with and under what circumstances.
- The steps we take to keep your information secure.
- What rights you have over your personal information.
Play2 complies with Bangladesh's Digital Security Act and applicable international data protection regulations. We believe transparency is the foundation of trust, which is why we present our data practices to you in plain, straightforward language.
2 What Information We Collect
Play2 only collects information that is necessary to operate our services effectively. We do not gather unnecessary or excessive data.
Information Collected Directly From You
- Identity Information: Full name, date of birth, and nationality.
- Contact Information: Mobile number, email address, current address.
- Identity Verification Documents: Copy of National ID (NID), passport, or driving license (for KYC purposes).
- Financial Information: Payment method details such as Mobile Banking, Nagad, or Rocket account number.
- Account Details: Username, password (encrypted), security questions.
Automatically Collected Information
- Device Information: IP address, device type, operating system, and browser version.
- Usage Data: Login time, session duration, pages visited.
- Transaction History: Deposit, withdrawal, betting, and gaming records.
- Location Data: Approximate geographic location (IP-based).
- Cookies & Tracking Data: Session cookies, preference settings.
| Data Type |
Purpose of Collection |
Mandatory? |
| Identity Information |
Account Creation & Verification |
Yes |
| KYC Documents |
Identity Verification & Legal Compliance |
Yes |
| Payment Information |
Deposit & Withdrawal Process |
Yes |
| Device Information |
Security & Fraud Prevention |
Automatic |
| Cookie Data |
User Experience Improvement |
Optional |
3 How Your Information Is Used
Play2 uses collected data solely for specific, legitimate purposes. We never use your information for unauthorized or unintended purposes.
Primary Purposes of Use
- Service Delivery: Managing your account, enabling game features, and processing deposits and withdrawals.
- Identity Verification: Completing the KYC process and confirming age verification.
- Security Protection: Detecting fraud, preventing unauthorized access, and combating money laundering.
- Customer Support: Resolving issues, reviewing complaints, and providing technical support.
- Platform Development: Analyzing user experience to improve our services.
- Legal Compliance: Meeting regulatory authority requirements and complying with court orders.
- Contact: Sending important updates, security alerts, and promotional offers (subject to consent).
Our Commitment to Transparency: play2 never sells your information to advertisers or uses it for third-party marketing purposes without your consent.
4 Data Sharing Policy
Play2 shares your personal information only in very limited circumstances and only with trusted parties. We do not sell data.
Permitted Circumstances for Data Sharing
- Payment Processors: To process transactions with payment gateways such as Mobile Banking, Nagad, and Rocket.
- Technology Partners: With hosting, cloud storage, or security service providers who are bound by confidentiality agreements.
- Legal Authorities: When required by court order, government directive, or anti-money laundering investigations.
- Anti-Fraud Organizations: With verification agencies to prevent fraud and unlawful activity.
Never Shared
- Third-party marketers or advertisers.
- To any social media platform without your consent.
- With any other gaming platform or competitor.
- To any data broker for commercial profit.
Please Note: Before sharing data with any third party, play2 always ensures that the party complies with appropriate data protection standards and is bound by a legal agreement.
5 Cookie Policy
Play2 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.
Types of Cookies Used
- Essential Cookies: To maintain login sessions and manage security tokens. Without these, the platform will not function properly.
- Functional Cookies: To remember your language preference, theme settings, and other personalized configurations.
- Analytics Cookies: To understand platform traffic, popular pages, and usage patterns (fully anonymous data).
- Security Cookies: To detect bot attacks and fraud attempts.
You can disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect some play2 features. Turning off analytics and marketing cookies will not impact your core gaming experience.
6 Data Protection Measures
Play2 employs industry-leading security technology to protect your personal information and financial data. Our multi-layered security framework keeps your data safe from external threats.
Technical Security
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- AES Encryption: Stored sensitive data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): An additional verification layer at the time of login.
- Firewall Protection: Advanced network firewall and DDoS protection.
- Regular Security Audits: Regular audits conducted by third-party security specialists.
Organizational Security
- Only authorized personnel may access sensitive data.
- All staff receive regular training on data protection.
- In the event of a data breach, affected users will be notified within 72 hours.
Your Role: Use a strong password, keep 2FA enabled, and never share your login credentials with anyone. play2 will never ask for your password by phone or email.
7 Data Retention Period
Play2 retains your information only for as long as necessary. All relevant data is maintained while your account remains active.
- Account Information: A minimum of 5 years after account closure (for legal compliance).
- Transaction Records: Up to 7 years, in accordance with financial regulations.
- KYC Documents: Up to 5 years after account closure.
- Customer Support Contact: 3 years from the date of last contact.
- Cookies & Session Data: Upon session end or within a maximum of 30 days.
Once the retention period expires, data is securely deleted or anonymized. Where legal obligations apply, data may be retained for the required period.
8 Your Privacy Rights
As a play2 user, you have several important rights over your personal information. We respect these rights and make them easy to exercise.
Right to Know
You can find out what information we hold about you.
Right to Rectification
You can request corrections to inaccurate or incomplete information.
Right to Deletion
You may request deletion of your data under specific conditions.
Right to Restrict Processing
You may object to the use of your data in certain circumstances.
Right to Data Portability
You can receive your information in a structured, portable format.
Right to Object
You can opt out of marketing or profiling at any time.
To exercise any of the above rights, please contact the play2 support team. We will respond to your request within 30 business days. In certain cases, legal obligations may prevent us from deleting specific data — if so, we will explain the reasons to you in detail.
9 Protection of Minors
Play2 is strictly intended for individuals aged 18 and above. We do not knowingly collect information from or provide services to minors under any circumstances.
- An age verification process is in place at the time of registration.
- Age is confirmed through the KYC verification process.
- Any account identified as belonging to a minor will be immediately suspended.
- Any collected data found to belong to a minor is deleted immediately upon identification.
A Note for Parents: If you believe your child has been using play2, please contact our support team immediately. We will act promptly and delete all associated data.
10 Policy Updates
Play2 may update this Privacy Policy from time to time. Changes may be made due to legal requirements, the addition of new services, or security improvements.
- Advance notice will be sent to your registered email address for any significant changes.
- The date of each update will be clearly stated at the top of the page.
- Continuing to use play2 after any changes have been made will be considered your acceptance of the updated policy.
- Previous versions will be available in our archive.
We recommend visiting this page regularly to stay informed of any updates.